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The service we received from Lois Lutz and John Ferry was above exceptional. We began discussing our relocation plans with them months before we put the plan into action. They advised, guided and helped us every step of the way. Their professionalism and experience allowed us to be on top off every action involved in from executing a contract to sell to the closing of escrow. It went like clockwork and when an unanticipated challenge came up they immediately guided us through a quick solution. We never missed a due date through the entire escrow until close. We closed on the exact date scheduled 40 days before.Dick Smith, Hanalei
Ruth Marvin is an outstanding real estate professional. We recently purchased a North Shore home from Canada. Not only did Ruth keep the process organized for us she was instrumental in making us confident in the dozens of decisions and negotiation required in any real estate transaction. When you are from a cold climate and buying a tropical home, there will be many new issues and risks to consider. Ruth has in-depth local knowledge and a wide range of experts who can be brought in for professional advice. And if they do not measure up to her exacting standards she is not shy about discussing about what went sideways – with kindness and tact. That is confidence. She made the distance between us and Kauai not seem so very great – no small feat.
With Ruth, you have an agent who gives 110%. Yet I never felt pressured to close the deal when things got rocky. She would always calmly outline alternatives and let you make the decision. But she always tried to get the resources that would allow you to make an informed choice. In the crazy days after the house closed we had barely three days to prepare for a renovation. Ruth made herself indispensable both while we were on the island, and afterwards. She helped find a home for our surplus possessions with a local charity. Whatever needed doing, she did it. Whatever long-term help we needed to keep the house maintained, Ruth had someone to call – usually three people to call. Her family is lovely and they support her wholeheartedly – a Swiss-American welcome wagon team. We feel fortunate to know them.
And though the sale has concluded, Ruth can be counted on as a sounding board as we renovate and prepare our beautiful home for vacation rentals. We have been so impressed with the Bali Hai team that we are going to use their services to rent our property. You can be confident that Ruth will keep you on the right path – with sound advice and excellent follow-through.
Dear Lois and Michael,
It's been an exciting couple of months. And never have we been so pleased with our Real Estate agents.
This latest deal tops all of our previous by a wide margin. As you know, I sold R. E. for a few years in Virginia quite some time ago. Candi and I, together or separately, have owned Real Estate in Texas, California, Virginia (2 places), Colorado (6 places), and Hawaii (now 5 places). In all our dealings we have never had such competent, caring, knowledgeable and just plain able, agents. You have solved every difficult problem, and there have been quite a few, with quiet, smooth thought and action. There were many times I thought we were shot down and you guys just smiled and moved through it as if it were nothing more than an everyday occurrence. I never thought to see a "Principal Broker" with a shovel in hand when he couldn't get a laborer quickly enough. I never thought to see an agent just come walking in the door, with coffee for all, to help wrap and pack, not once, but a number of times.
We have used (Coldwell Banker) Bali Hai Realty for 30 years. You set a standard that's unbeatable. "God Love Ya", I hope this is the last time we sell or buy, if it isn't, you know where we'll come.
Love, Mahalo, Aloha, Tom and Candi
Wren Perdue and Ruth Marvin did an excellent job of marketing our home, and provided us with plenty of support along the way to help close the sale. They were professional and friendly at all times and very easy to work with.
Ruth Marvin and Adrian Sear looked after my wife, Amy and I in our search for our home in paradise. Two total professionals, with a wonderful human touch, is only way we can describe our experience in dealing with them.
We bought the house of our dreams and they made the process so simple. It was easier than buying papayas from a local farmers mart!
Unfortunately, we will only deal with them once! Our home is our last purchase. The only thing we can do is spread the good word of our experience. Ruth and Adrian are the best of the best. If you are looking for a hassle free deal then they are the team for you.
Julian and Amy Keeling
we were so excited to have susie blaylock visit our home and show us the kind of support coldwell banker/bali hai could provide in reaching the right kind of clients interested in living full time in hanalei. because we lived in our home on hanalei bay for over 36 years, raising a family and enjoying the lifestyle that kauai provides we felt our home needed to be marketed towards a family or persons with similar interests and passiions.. the ideas and photos and marketing directions took all that into account and the end result is something we are quite proud of, while knowing that our home is and will be most appreciated. susie did things quickly and in a positive and thorough manner.. looking after us, every step of the way. i highly recommend their team from start to finish whatever your real estate needs might be.
I have been a practicing architect / developer on Kauai for over twenty years, and have extensive experience working with most of the real estate companies on Kauai.
I find the agents and office staff at Bali Hai Realty, in Hanalei, to be highly knowledgeable about zoning issues, permitting requirements, market appraisals, surveying needs and the construction industry in general. On Kauai it is likely that one of these concerns will need attention during your escrow period. I have always experienced the Bali Hai Team as being exceptionally professional in addressing the Due Diligence issues to assure that a transaction closes smoothly and in a timely manner.
I have closed over 30 real estate transactions with Bali Hai Realty in the past 15 years, and I am eternally grateful for their tireless efforts on my behalf.
In addition, it is simply a pleasure to do business with them...individually and as a cohesive friendly team.
Thank you BaliHai team for making my dream of owning a dream home in Hanalei a dream come true. You are a dream team!! And thank you for all you do for the community. My grand daughter is in the ballet recital you donated to, and of course thank you for your efforts in restoration of our beloved pier.
With sincere respect and tremendous gratitude.